Get in Touch With Us
Got a question about something you have read on monkeyisland.co.uk, spotted an error, or want to suggest a brand we should look at next? This page explains the best way to reach us and what you can expect once you do.
The Quickest Way to Reach Our Team
Email is the most reliable route to us. We read every message that arrives and try to reply within a couple of working days, sometimes sooner. Send your message to [email protected] and tell us briefly what it is about — that alone helps us route your query to the right person and answer it properly rather than with a generic reply.
We are a comparison and review site, not a casino operator. That means we cannot process deposits, withdrawals, account verification or bonus disputes on behalf of any brand featured on our list of non GamStop casinos. For anything account-specific, the casino's own support team is the right contact — but if you are unsure who to approach, ask us and we will point you in the right direction.
What You Can Get in Touch About
- Questions about our reviews — if anything about how we cover casinos not on GamStop, betting sites not on GamStop, or our rating process is unclear, ask and we will explain it plainly.
- Corrections — welcome offers, terms and licensing details change. If something looks out of date, tell us and we will check it against the operator's current terms.
- Suggestions for coverage — if there is a payment method, game type or topic around slots not on GamStop you think we should cover in more depth, we are open to hearing it.
- Partnership or media enquiries — if you represent a brand or publication and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about gambling behaviour — if you or someone you know is struggling with gambling, say so in your message and we will direct you to appropriate support resources rather than treating it as a general enquiry.
Before You Write In — Common Questions We Get
A number of messages we receive ask things that are easier to answer here, upfront.
Are the casinos on your site UK licensed?
No. The sites we cover, including those featured on our ranked list, typically hold gambling licences from jurisdictions outside the UK, such as Curaçao. This is different from operators licensed by the UK Gambling Commission, and it is why these sites can still accept players who have self-excluded through GAMSTOP. We do not claim UK licensing for any brand we feature, and we recommend you check an operator's current licence details directly before signing up.
Do you handle self-exclusion requests?
We do not process self-exclusion on behalf of any operator. GAMSTOP is a free UK self-exclusion scheme that only covers operators licensed by the UK Gambling Commission. If you want to add exclusions with an individual casino not on GAMSTOP, that request needs to go directly to the casino's own support team through their website.
Can you help with a payment or bonus issue?
We are not able to intervene in individual account, payment or bonus disputes since we are not part of any casino's support structure. If you contact us about this, we can point you towards the operator's own support channels or general guidance on what to check, but resolution has to come from the casino itself.
What Happens After You Send a Message
Every message is read by a real person on our editorial team — we do not rely on automated replies to stand in for an answer. Once we have looked at what you have sent, we will either answer directly, point you to the right resource, or ask a follow-up question if we need more detail. Our target is a response within two working days, though it can take a little longer during busier periods.
Keeping Our Content Accurate
We aim to keep our coverage of casinos not on GamStop, their bonuses, payment methods and game libraries as current and useful as possible, and reader feedback is a genuine part of that process. If something we have published affected your understanding of an offer or a site, whether that experience was positive or negative, we want to hear about it.
This site is intended for readers aged 18 and over. If you are contacting us on behalf of someone under that age, please make that clear in your message.
Thank you for reading, and we look forward to hearing from you.